Shipping Policy
• Processing Time: Please allow 2–4 business days for processing before your order ships.
• Shipping Time: Once shipped, orders typically arrive within 3–7 business days.
• Tracking: A tracking number will be emailed once your order is fulfilled.
• Lost or Stolen Packages: Halo Hearts is not responsible for lost or stolen packages once marked “delivered” by the carrier. Please contact your shipping provider to file a claim.
Return & Exchange Policy
Due to limited inventory and the nature of our custom collections, all sales are final. We do not accept returns or offer refunds.
Exchanges are accepted on a case-by-case basis for unworn, unwashed items with tags still attached — within 7 days of delivery.
To request an exchange, email support@halohearts.co with your order number and reason for the request.
Customers are responsible for shipping costs associated with exchanges unless the item was received damaged or defective.
Order Cancellations
We do not allow order cancellations once an order has been placed.
Please double-check your size, shipping address, and product selection before checking out
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